Refund & Replacement

At Lowercase, we are dedicated to providing our customers with high-quality products and a satisfying shopping experience. If you receive an item that is the wrong size, defective, or a different item than what you ordered, we are here to assist you with refunds and replacements. This policy outlines the procedures and conditions for such requests.

Requesting a Refund or Replacement:

We offer refunds and replacements under the following conditions:

Wrong Size: If you receive an item that is the wrong size, please follow these steps:

• Contact our customer support within 5 days of receiving the order to initiate the refund or replacement process.
• We will provide instructions for returning the item.
• You can choose between a refund or a replacement in the correct size.

Defective Piece: If you receive a defective item, please notify us within 5 days of receiving the order. Here’s what to do:

• Contact our customer support to report the defect and initiate the refund or replacement process.
• We may request photos or other evidence of the defect.
• You can choose between a refund or a replacement for the defective item.

Wrong Item: If you receive a different item than what you ordered, please contact us within 5 days of receiving the order:

• We will provide instructions for returning the incorrect item.
• You can choose between a refund or a replacement with the correct item.

Refund Processing Time:
Refunds will be processed within 7 – 10 business days of receiving the returned item, and the amount will be refunded to the original payment method.